Please read before placing your order.
Business Hours
Our Customer Service team is available:
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Monday–Thursday: 6:30 AM – 6:00 PM (PST)
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Friday: 6:30 AM – 5:00 PM (PST)
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Saturday–Sunday: Closed
For assistance outside these hours, email us at info@bgwdoors.com and we’ll respond first thing Monday. Orders placed over the weekend will be processed by our warehouse on Monday morning.
Order Processing Time
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In-Stock Orders: Typically ship within 48 business hours.
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Custom Orders: Lead times vary based on the scope of customization. Please contact your sales associate for an estimated completion timeline.
Order Adjustment Policy
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Stock Orders: Can be modified before shipment. Any changes after shipment may incur restocking fees.
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Custom Orders: Once placed, all custom orders are non-cancellable and non-refundable.
Return Policy
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General Returns:
Doors that have not been installed and remain in original packaging may be returned within 3 days of receipt.-
A 25% restocking fee and return shipping costs will apply.
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Contact a representative to begin the return process and receive freight prep instructions.
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Sale Item Returns:
Items purchased with a discount of 5% or more, or through local Blowout Sales, are not eligible for return. -
Restocking Fees:
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Returns are subject to a 25% restocking fee if the item arrives damaged.
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Custom orders canceled after engineering but before construction are subject to a $500 engineering fee per door.
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Warranty
All of our doors are covered by warranty. For full details, please visit our Warranty Page.
Damage Policy
All doors ship fully insured.
To qualify for warranty protection, all shipping damage must be:
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Reported within 2 business days of delivery
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Reported prior to installation
Damage reported after installation may not be covered.
Let us know if you have any questions before ordering. Our team is happy to assist with product selection, specifications, and timelines.