IMPORTANT — READ BEFORE PURCHASING
By placing an order, you agree to all company policies. For full details, use the links below.
1. Warranty
Covers: Manufacturing defects only
Does NOT Cover:
- Weather damage (sun, rain, moisture)
- Improper installation
- Normal wear and tear
Warranty is void if installation or protection requirements are not followed.
2. Installation & Weather Protection
- Proper installation is the customers responsibility
- An overhang is required for warranty protection.
- Wood Doors: Minimum 7 ft. overhang for 80" doors and 9 ft. overhang for 96" doors
- Fiberglass & Iron Doors: Overhang depth must be at least 50% of the distance from the bottom of the door to the underside of the overhang.
- Exterior doors must be protected from weather exposure
- Failure to fallow these requirements may result in damage not covered under warranty.
- BGW Doors is not responsible for damage caused during unpacking, handling, moving, storage, or installation by the customer, installer, contractor, or any third party.
No overhang = no warranty coverage for weather damage.
Image For Fiberglass & iron Doors ↑
3. Shipping & Delivery
- Ships from Ontario, CA
- 2–3 business days processing (in-stock items)
- Inspect all items within 48 hours of delivery
- Damage must be reported within this timeframe
4. Returns & Refunds
- Uninstalled items only
- 48-hour return window
- 20% restocking fee may apply
- No return on custom orders
- Doors damaged after delivery due to unpacking, handling, storage, or installation are not eligible for return or warranty coverage.
- Important: BGW Doors is not responsible for damage caused during unpacking, lifting, moving, storage, or installation after the product has been delivered. Customers are responsible for hiring qualified installers and should inspect the door before installation begins. Do not install a damaged door—contact BGW Doors immediately if damage is discovered before installation.
5. Privacy policy
- Customer data is not sold
- Information is used only for order processing and support
6. Agreement
- You agree to all policies at checkout
- You acknowledge warranty limitations
- You acknowledge installation and weather protection requirements
Contact
BGW Doors
Ontario, CA
📞 (909) 789-1818
📧 info@bgwdoors.com
