Returns are accepted only under the conditions below. Please review carefully before purchasing.
Damage Reporting (CRITICAL)
- All damage must be reported within 48 hours of delivery
- Damage must be reported before installation
- Installed, modified, or used products are not eligible for return or claim
Damage reported after installation may not be covered under warranty or return policy.
Eligible Returns
- Must be unused, uninstalled, and in brand-new condition
- Must be requested within 14 days of delivery
- Must be returned in the original packaging and crate
- Must remain secured to the original pallet
- All original parts, frame components, glass, and packaging materials must be included
Non-Eligible Returns
- Installed, used, modified, painted, stained, or altered products
- Custom or special-order items
- Products with missing packaging, pallets, or crates
- Products damaged due to improper handling, storage, or installation
- Products not in original condition
Fees
- 20% restocking fee applies to all approved returns
- Original shipping costs are non-refundable
- Return shipping costs are the responsibility of the customer
Return Process
- Email your return request to info@bgwdoors.com
- Include your order number and clear pictures of the crated door and pallet
- The product must remain in original condition and must not be installed, modified, or damaged
- The crate must remain secured to the original pallet for freight pickup
- The pickup location must be accessible by a freight truck and pallet jack
- Customer is responsible for properly securing the crate and pallet for return shipment
- An adult must be present at the time of pickup to provide paperwork to the freight driver
- All returns must be approved by BGW Doors before pickup is scheduled
Refund Timing
- Approved refunds are processed within 48 hours after the returned product is received and inspected
Important Notes
- All returns require approval before being sent back
- We reserve the right to deny returns that do not meet all return conditions
- Refunds may be reduced if the returned product is damaged, incomplete, or not returned in its original condition
By purchasing, you agree to these return and refund conditions.
