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Home / BGW Doors Warranty | Coverage Details & Claim Process

BGW Doors Warranty | Coverage Details & Claim Process

At BGW Doors, our goal is to offer unmatched quality and transparency—from our factory-direct pricing to our warranty coverage. Our warranty policy is simple:

  • 1 year on all wood doors

  • 5 years on all fiberglass doors

  • 10 years on all iron and aluminum folding doors

If a door has a manufacturing defect, we'll pay in full for repairs or send a replacement at no cost to you.

What This Warranty Covers

This Limited Warranty applies to BGW Doors entry doors, door frames, sidelights, and transoms ("Covered Products") installed in the U.S. or Canada. It covers:

Non-Glass Components

  • 1-Year nontransferable warranty on wood and fiberglass components against manufacturing defects in material or workmanship that significantly impair operation or performance.

Glass Components

  • 1-Year warranty on clear insulated and decorative glass units against permanent obstruction due to seal failure. Note: Cracks or breaks due to impact are not covered.

Glass replacement includes insulated glass only, shipped free to the original delivery address. Finishing or installation costs are not included.

Requirements to Validate Warranty

  1. Delivery Release: Must be emailed to sales@bgwdoors.com within 72 hours of delivery.

  2. Product Inspection: Inspect for damage or flaws before machining. Machining = acceptance of product.

  3. Finishing: Doors must be sealed on all sides (top, bottom, sides, hardware cutouts) within 48 hours of delivery.

  4. Installation: Must include standard overhang protection.

  5. Storage: Store doors flat in a dry, ventilated space, at least 4” off the ground and out of direct sunlight.

  6. Annual Maintenance: Exterior doors must be re-finished annually to maintain warranty.

Failure to meet any of the above may void your warranty.

What Is Not Covered

  • Warping within industry tolerance (1/4" for 6'8", 7/16" for 8' doors)

  • Natural variations in wood grain, color, or minor panel movement

  • Black or dark-colored finishes exposed to direct sunlight

  • Use of interior-grade lacquer on exterior doors

  • Cracks under 1/16" wide or 2" long

  • Damages from improper storage, finishing, or installation

  • Rust or discoloration of decorative hardware

  • Storm door use, water exposure, or climate-related expansion/shrinkage

A full list of exclusions is available upon request.

Filing a Warranty Claim

Send claims in writing to:

BGW Doors – Claims Department
755 E. Francis Street
Ontario, CA 91761
Phone: (909) 789-1818
Email: sales@bgwdoors.com

Include:

  • Your name, contact info, and installation address

  • Product details (purchase date, invoice copy)

  • Description of the issue and photos

  • Completed BGW Warranty Claim Form

Claims must be filed within one (1) year from discovery of the defect.

Legal Notes

  • This warranty is valid for original purchasers only and is non-transferable.

  • Warranty is void if finishing/installation instructions are not followed.

  • BGW Doors is not liable for incidental or consequential damages.

  • Disputes are governed by California law with jurisdiction in Los Angeles County.

We stand behind our doors and are here to ensure your experience meets our standards of excellence. For questions, contact us anytime.

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